Quality Policy

Purpose

The purpose of this Quality Policy is to ensure that our organization consistently provides products and services that meet customer requirements, applicable legislative and regulatory requirements, as well as the needs and expectations of interested parties.

This policy serves as a reference framework for setting and reviewing quality objectives, supporting the continuous improvement of the company’s Quality Management System.

Scope of Application

This policy applies to all functions of HEURISTIC DATA O.E., to all facilities and to all human resources, permanent or external, directly or indirectly involved in our activities.

The scope also covers related services, suppliers and external partners, in accordance with the requirements of the ISO standards we adopt and with the company’s scope, which includes the design, development and delivery of Data Analytics, Business Intelligence, AI/ML, Software Development and Cloud Services solutions.

Commitments

The Management and staff of HEURISTIC DATA O.E. are committed to implementing the principles of quality in all the company’s activities. In this context:

  • We establish a clear strategy that integrates quality principles into every activity.
  • We set measurable and realistic quality objectives, which we review regularly.
  • We cultivate a culture of continuous improvement, innovation and accountability.
  • We encourage the participation, development and empowerment of our employees.
  • We provide the necessary resources for the effective operation of the Quality Management System.
  • We clearly communicate our quality policy and objectives at all levels of the organization.
  • We systematically monitor and evaluate our customer satisfaction.
  • We align each of our operations with the requirements of our Quality Management System and our business direction.

Obligations and Responsibilities

  • Management Management is committed to providing the necessary resources, supporting the implementation of the policy and ensuring the continued effectiveness of the Quality Management System.
  • ISO Management Manager Responsible for the development, updating, monitoring and coordination of the system, as well as for reporting issues affecting quality.
  • Staff & Associates All staff and relevant external associates are responsible for complying with the prescribed procedures and for immediately reporting problems or deviations.

Review and Improvement

The Quality Policy, in accordance with ISO 9001:2015, is reviewed at least once a year or whenever significant changes occur in the organization, the operating environment, customer requirements or applicable regulatory requirements.

This review ensures that the policy remains appropriate, adequate and aligned with the company’s strategic direction and the continuous improvement of its services.